Refund policy

Our Commitment to Sustainability

We care deeply about sustainability and want to do our part in protecting our planet. That’s why we focus on reducing unnecessary returns. Every return means additional transport and packaging — and we’d rather keep that impact as small as possible.

To help you make the right choice from the start, we’ve created detailed product descriptions so you have all the information you need before placing your order.

Return Policy

If you still wish to return one of our products, no worries — you can do so within 14 days of receiving your order. You don’t have to give a reason, but we always appreciate your feedback and the chance to win you back — because your satisfaction means everything to us.

Refund Process

Once your return arrives, we’ll check it carefully and issue your refund within 14 days of receiving the returned item.
Please note that return shipping costs are not covered by us.

By shopping consciously and checking the product details before ordering, you’re helping us reduce waste, save resources, and keep the stoke alive — both in and out of the water.